BPTA Support

Help & User Guide

Learn how to discover businesses, manage your account, engage providers, complete transactions and grow your business through BPTA.

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Choose the guide that best matches how you use BPTA.

Visitors

Browse and discover businesses without creating an account.

  • Search by keyword, category or region.
  • View business profiles, media and reviews.
  • View sponsored promotions.
  • Share public business profiles.

Customers

A customer account unlocks personalised interaction tools.

  • Like, follow and save businesses.
  • Engage businesses directly.
  • Review quotes, estimates and invoices.
  • Upload payment proof where enabled.
  • Track projects, deliveries and reviews.

Business Owners

Manage your business presence and customer activity.

  • Edit business profile information.
  • Manage logos, photos, videos and documents.
  • Respond to inquiries and engagements.
  • Create quotations, estimates and invoices.
  • Manage advertisements and promotions.
  • Track performance, leads and deliveries.

Advertising

Promote your business across BPTA advertising locations.

  • Select Homepage, Directory, Jobs, Profile or All Locations.
  • Choose supported image/video formats.
  • Use panel advertising where available.
  • Preview an advertisement before submission.
  • Track campaign status and payment.

Customer Engagement & Transactions

BPTA can support the customer journey from discovery through completion.

  1. Find and open the business profile.
  2. Select products/services where available and click Engage Business.
  3. The business reviews and accepts the engagement.
  4. The business may create a quotation, estimate or pro-forma invoice.
  5. Agreed work can move into a transaction/project.
  6. Payments and delivery progress may be tracked through BPTA.
  7. After completion, eligible customers can leave a review.

Account, Privacy & Security

Protect your account and understand how BPTA handles platform information.

  • Use a strong password that you do not reuse elsewhere.
  • Keep your email and contact details current.
  • Never upload false payment proof or misleading documents.
  • Do not share private account credentials.
  • Review BPTA's Terms of Use and Privacy Policy.
  • Contact support if you suspect unauthorised account activity.
Privacy Policy Terms of Use

Frequently Asked Questions

Answers to common questions about using BPTA.

Create or sign in to your BPTA account, select Register Business, and complete the business registration information. The business may require administrative approval before it appears publicly in the directory.

The business must normally be approved and active before it appears publicly. A pending, rejected, suspended or otherwise inactive business may not appear. Also confirm that the profile has the required category and location information.

Sign in to the Business Dashboard and open the business profile or media management area. From there you can upload supported profile media according to your package and system limits.

Yes. Like, Follow and Save are personalised account features. If you are not signed in, BPTA will ask you to sign in or create an account before completing the action.

Engage Business starts a structured customer-to-business interaction. Depending on the business and requested items, this can lead to messaging, quotations, estimates, pro-forma invoices, a transaction/project, payment records and delivery.

Businesses can request sponsored advertisements for supported BPTA locations such as the Homepage, Directory, Jobs page, business-profile areas or all supported locations. Ads are subject to campaign dates, payment where applicable, approval, media requirements and availability.

Check that the campaign is active, within its start and end dates, approved for the selected placement, has valid media and meets any payment or administrative requirements. An administrator or editor may also pause an advertisement without deleting it.

Customers may be able to review businesses based on their experience. BPTA may use engagement or transaction information to support verified-review signals. Reviews may be moderated before or after publication where necessary.

Where enabled, customers can upload proof that a payment was made outside the platform. A business or authorised staff member may review and verify that proof. Uploading proof does not itself guarantee that funds have cleared.

For businesses that use the BPTA delivery module, eligible transaction items can be organised into a delivery. Delivery status may progress through stages such as assigned, picked up, out for delivery, arrived and delivered.

Approved businesses may publish vacancies through BPTA. Visitors can browse published jobs, and application features may be available depending on the vacancy and account setup.

Use the Terms of Use and Privacy Policy links in the footer of any BPTA page, or use the Legal & Privacy links in this Help Centre.

Quick Links

Go directly to commonly used areas of BPTA.

Search Directory
Find businesses by keyword, category or location.
Jobs
Browse current vacancies published through BPTA.
Sponsored Ads
View current sponsored promotions.
Register Business
Create or connect a business listing.
Sign In
Access your BPTA account.
Contact Support
Get additional help from BPTA.
Privacy Policy
Read how BPTA handles personal information.
Terms of Use
Read the rules governing use of BPTA.
Still need help?

If you cannot resolve an issue using this guide, contact BPTA and include the page you were using, what you were trying to do, and any error message displayed.

Contact BPTA Support